1. Who We Are
YashRaj RO Service is an Odisha-based RO sales and service provider offering domestic and commercial RO sales, routine service, repair, installation, uninstallation, AMC support and spare-part replacement.
- Business Name: YashRaj RO Service
- Owner: Manoj Kumar Samantara
- Registered Address: Gobardhanpur, Kujang, Jagatsinghapur, Odisha 754140, India
- Service Office: L-640, Phase-2, Dumduma, Near Ambedkar College, Bhubaneswar – 751019
- Website: https://yashrajroservice.in/
Brand disclaimer: YashRaj RO Service is an independent multi-brand RO sales and service provider. We are not an official service center, authorized dealer, or authorized partner of Kent, Aquaguard/Eureka Forbes, Pureit, Livpure, AO Smith, Blue Star, Havells or any other brand unless specifically mentioned with valid authorization.
2. Information We Collect
When you contact us through our website, call, WhatsApp, enquiry form or email, we may collect the following details:
- Name
- Mobile number / WhatsApp number
- Email address, if provided
- Location / service address / area name
- RO model, brand name, issue details or service requirement
- Photos or videos of your RO system, if shared by you
- Payment or billing-related details needed for receipt/invoice
We collect only the information required to understand your enquiry and provide the requested service.
3. How We Use Your Information
We use customer information for the following purposes:
- To contact you about your RO sales or service enquiry
- To confirm your location, service type and technician visit schedule
- To provide price estimate, service updates and payment details
- To send booking confirmation, service reminders or follow-up support
- To prepare bill/receipt or GST invoice only if applicable
- To improve our service quality and customer support process
- To comply with legal, tax, accounting or safety requirements
4. Data Sharing
We do not sell customer personal information. We may share limited information only when needed for service delivery or legal compliance.
- With our technicians or service team to complete your booking
- With payment, communication or billing service providers when required
- With legal, government or regulatory authorities when required by law
- With website/ads management support team only for technical or customer enquiry management purposes
We ask our team and service partners to handle customer information responsibly.
5. Cookies, Website Analytics & Third-Party Tools
Our website may use basic cookies, analytics tools, call buttons, WhatsApp links or enquiry forms to improve user experience and understand website performance.
- Clicking the WhatsApp button may open WhatsApp and share your message with us.
- Clicking call buttons may open your phone dialer.
- Website analytics may collect non-personal data such as device type, page views and browser information.
- Advertising platforms may use cookies or tracking as per their own policies when ads are active.
You can disable cookies in your browser settings, but some website functions may not work properly.
6. Data Security & Retention
We take reasonable steps to protect customer information from unauthorized access, misuse, loss or disclosure.
- Customer details are used only for service and communication purposes.
- We keep information only as long as needed for service records, support, billing or legal requirements.
- No online transmission method is 100% secure, but we try to protect your data using reasonable safeguards.
7. Your Rights
You may contact us to request:
- Correction of your name, mobile number, address or service details
- Deletion of enquiry details where legally possible
- Stop receiving promotional or follow-up messages
- Information about how your data is used
For service records, billing or legal requirements, some data may need to be retained for a reasonable period.
8. Children’s Privacy
Our services are intended for adults, households and businesses. We do not knowingly collect personal information from children. If any child-related information is shared by mistake, please contact us for removal.
9. Updates to This Privacy Policy
We may update this Privacy Policy when our services, website, legal requirements or business process changes. The latest version will be available on this page with the updated date.
10. Contact Us
For privacy-related questions or customer support, contact us: