Terms & Conditions

1. Acceptance of Terms

By using this website, calling us, sending a WhatsApp message, submitting an enquiry form or booking any RO sales/service request, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or book our services.

2. Business Details

YashRaj RO Service is an Odisha-based RO sales and service provider.

• Business Name: YashRaj RO Service
• Owner: Manoj Kumar Samantara
• Registered Address: Gobardhanpur, Kujang, Jagatsinghapur, Odisha 754140, India
• Service Office: L-640, Phase-2, Dumduma, Near Ambedkar College, Bhubaneswar – 751019
• Website: https://yashrajroservice.in/
• Email: Manojsamantara85@gmail.com

3. Services We Provide

We may provide the following RO-related services depending on location, technician availability, product availability and customer approval:

• Domestic and commercial RO sales
• RO routine service
• RO repair and diagnostics
• RO installation and uninstallation
• RO spare-part replacement
• Membranes, filters, SMPS, pumps, taps, pipes and housings
• AMC support and maintenance plans
• TDS check, taste/odour support and basic health check

Service availability may vary by city, area, RO model, issue type and spare-part availability.

4. Booking & Service Process

Customers can book service by phone, WhatsApp, email or website enquiry form.

• Customer shares name, mobile number, location, RO model/brand and issue details.
• Our team may ask for photo/video to understand the issue better.
• Technician visit slot is confirmed based on availability.
• Technician inspects the RO system and explains the issue.
• Work starts only after customer approval of service/repair/replacement estimate.
• If parts are not available immediately, a follow-up visit may be required.

5. Pricing, Visit Charges & Payment

Service charges are not fixed for every case because they depend on RO model, service type, issue, location distance, spare requirement and labour requirement.

• Visit/diagnosis charge may apply depending on customer location and service type.
• Repair and replacement charges are shared before work starts.
• Spare-part price depends on brand/model compatibility and availability.
• Customer approval is required before paid repair or part replacement.
• Payment can be accepted through cash, UPI or other available modes.
• Bill/receipt is available. GST invoice is available only if applicable.

6. Service Timeline & Availability

Service timelines are estimated and may change based on location, technician availability, traffic, weather, customer confirmation, spare availability or emergency situations.

• Selected major cities may get same-day/next-day service slots, subject to availability.
• Remote locations may take 24–72 hours or more depending on distance and schedule.
• Commercial RO or complex repair work may require inspection and follow-up visit.
• We are not responsible for delays caused by wrong address, unreachable phone number or delayed customer response.

7. Customer Responsibilities

To provide smooth service, customers should:

• Provide correct name, mobile number, service address and location details.
• Share correct RO issue, model and previous repair history if known.
• Ensure technician has safe access to the RO unit and water/electric connection area.
• Keep a responsible person available at the service location.
• Check the work after service and report any concern immediately.
• Pay approved service, visit and spare-part charges after completion or as agreed.

8. Spares, Parts & Product Compatibility

We may use genuine or compatible parts depending on RO model, customer budget, availability and customer approval.

• Spare parts are recommended based on technician inspection.
• Part replacement is done only after customer approval.
• Compatibility may vary based on RO model, existing wiring, water pressure and previous modifications.
• Old or duplicate parts may affect RO performance and may require additional repair.
• Product/part warranty depends on the part type, supplier condition and usage.

9. Service Warranty Policy

Warranty, if provided, applies only to the specific service or part replaced by YashRaj RO Service and only for the warranty period communicated at the time of service.

Warranty may cover:

• Repeat issue directly related to the same service work completed by us
• Specific replaced part, if covered by supplier/manufacturer warranty
• Workmanship issue reported within the communicated warranty period

Warranty may not cover:

• New issue unrelated to previous service
• Damage due to misuse, physical damage, voltage fluctuation or water pressure issue
• RO damage due to poor input water quality or external contamination
• Issue caused by customer or third-party technician after our service
• Consumable parts such as filters/membranes after normal usage
• Problems caused by old wiring, old fittings, leakage from external plumbing or non-compatible parts

10. Refund & Cancellation Policy

Cancellation by Customer

• Customer may cancel a booking before technician dispatch without service charge.
• If technician is already dispatched or reached the location, visit charge may apply.
• If parts are specially arranged after customer approval, cancellation may not be possible for those parts.

Refund Policy

• Refund may be considered only for duplicate payment, wrong payment or service not provided after advance payment.
• Refund is not applicable for completed service, diagnosis visit, approved labour work or installed spare parts.
• If any paid service could not be completed due to our issue, we may offer rescheduling, adjustment or refund as applicable.
• Refund processing time may vary depending on payment mode and bank/UPI process.

Replacement / Revisit

• If the same service issue occurs within the agreed warranty period, customer should contact us for review.
• Revisit approval depends on issue type, warranty condition and technician inspection.
• Additional charges may apply for new issues or non-warranty cases.

11. Limitations of Liability

We try to provide professional and transparent RO service, but certain limitations apply:

• We are not responsible for pre-existing RO damage, old plumbing, electrical issues or water pressure problems.
• We are not responsible for damage caused by misuse, third-party repair, voltage fluctuation or poor input water quality.
• We do not guarantee permanent repair where the RO unit is old, heavily damaged or has non-compatible parts.
• We are not responsible for indirect loss, business loss, water wastage or damage caused by delayed reporting of leakage/issue.
• Our responsibility is limited to the specific service/part provided by us and the amount paid for that service/part.

12. Website Content & Accuracy

The information on this website is for general service guidance. Service descriptions, timelines, pricing and availability may change without prior notice.

• Images used on the website may be for representation purposes.
• Service availability depends on customer location and technician schedule.
• We may update website content, service details or policy pages when required.

13. Communication Consent

By submitting an enquiry, calling us or messaging us on WhatsApp, you agree that YashRaj RO Service may contact you for booking confirmation, service updates, quotation, payment, support and follow-up communication.

You may request us to stop promotional communication at any time.

14. Privacy Policy

Your personal information is handled as explained in our Privacy Policy. Please read it here: Privacy Policy.

15. Governing Law

These Terms & Conditions are governed by the laws of India. Any dispute may be handled under applicable Indian laws and relevant jurisdiction in Odisha, India.

16. Changes to These Terms

We may update these Terms & Conditions when our business process, services, pricing, warranty policy or legal requirements change. The latest version will be available on this page with the updated date.

17. Contact Us

For service booking, policy questions, refund/cancellation requests or support, contact us: